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Should you have any questions that aren’t answered by reading the policies below. Please contact customerservice@broadwayacres.net, all questions and inquiries will be answered within 1-2 business days. 

General Returns Policy 

  1. If we have shipped you the wrong product or it’s damaged/defective, we will send a replacement or refund you for your purchase provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable.
  2. We do not accept returns if you have changed your mind and wish to have the product(s) refunded or replaced.
  3. The goods would only be allowed to be returned upon confirmation of acceptance from us after our evaluation. 
  4. We will pay the return shipping costs if the return is a result of our error. 
  5. We will notify you via e-mail of your refund once we have received and processed the returned item.
  6. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Logistic Center together with the invoice.

 

 

Shipping Policy 

  1. In-stock orders will be shipped within 1-2 business days of confirmation of payment but subjected to any unforeseen circumstances which are beyond our control. 
  2. If you have ordered an out of stock item, we will notify you if the order is out of stock. You will have the option to cancel the order, or wait till new stock has arrived (only applicable to non-limited products)
  3. Business days are considered as Monday - Friday. Weekends are not considered business days.
  4. Custom Fees (including additional taxes, duties, etc.) may be charged upon delivery and are required to obtain your order.
  5. Broadway Acres does not provide the information regarding custom fees, taxes, duties, etc. Please contact your local customs office if you need to know more.
  6. We do not ship to hotels, motels, inns, hostels, B&Bs, and/or timeshares because we cannot guarantee safe and timely delivery during your stay.

Privacy Policy

  1. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you.
  2. We may disclose some of the information we collect, to companies that perform services on our behalf, including those who assist us in selling, billing, shipping and responding to customer inquiries.

Security

  1. Paypal protects your information by SSL with an encryption key length of 168 bits (the highest level commercially available)
  2. Paypal will receive and send your payment to us, without having to give us your personal information(credit card, billing address, etc.) 

 



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